Contact Center Specialist

Job Summary

To enhance contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, analyze efficiency, and assist in preparing reports while supporting customers with information and resources.

Key responsibilities:

• Gather and input standard operational data to support contact center analysis
• Assist customers by providing information or directing them to appropriate resources, following established procedures
• Collaborate with team members to address business problems and escalate issues as needed

Required qualifications:

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Experience with data entry and Microsoft Office applications
• Ability to build relationships and act with compassion
• Willingness to learn and adapt to feedback and changes