Contact Center Specialist

Job Summary

To support operational efficiency, the full-time remote Contact Center Specialist will gather and analyze data, assist in preparing operational reports, and provide support to customers by addressing inquiries and directing them to appropriate resources.

Key responsibilities:

• Gather and input operational data to support analysis and reporting efforts
• Assist customers by providing information and resources or directing them to the appropriate party
• Collaborate with team members to address service quality concerns and improve operational performance

Required qualifications:

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and communicate effectively with diverse stakeholders
• Experience in healthcare or another heavily regulated industry is preferred