Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in resolving customer inquiries, and contribute to service quality by analyzing performance metrics and addressing quality concerns.

Key responsibilities:

• Gather and input standard operational data to support analysis of contact center efficiency
• Assist customers by providing information and directing them to appropriate resources while following established procedures
• Collaborate with team members to address business problems and escalate issues as necessary

Required qualifications:

• High School Diploma or GED, or equivalent
• Minimum one (1) year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry
• Ability to build relationships and communicate effectively with diverse stakeholders