Contact Center Specialist

Job Summary

To support contact center operations, the full-time remote Contact Center Specialist will gather operational data, assist in service quality investigations, and provide information and resources to customers, while following established procedures to resolve routine issues.

Key responsibilities

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers by providing information and directing them to appropriate resources while resolving routine inquiries
• Contribute to service quality by investigating concerns and learning to improve performance based on feedback

Required qualifications

• High School Diploma or GED, or equivalent experience
• Minimum one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion in a customer service setting