Contact Center Specialist

Job Summary

Supporting contact center operations remotely, the full-time Contact Center Specialist will gather and input operational data, assist customers with inquiries, and contribute to service quality by following established procedures and guidelines.

Key responsibilities

• Gather and input standard operational data to analyze contact center efficiency and prepare reports
• Assist customers, including internal stakeholders and members, by providing information and resolving routine issues
• Collaborate with team members to address service quality concerns and identify opportunities for improvement

Required qualifications

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion in a customer service setting
• One year of experience in healthcare or a heavily regulated industry is preferred