Contact Center Specialist

Job Summary

Supporting a remote contact center team, the full-time Contact Center Specialist will assist customers by providing information and resources, track and resolve routine issues, and contribute to operational insights through data gathering and analysis.

Key responsibilities:

• Assist customers by directing them to appropriate resources and resolving routine inquiries using detailed instructions
• Gather and input operational data to support analysis and prepare reports for team review
• Collaborate with team members to address service quality concerns and identify improvement opportunities

Required qualifications:

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Experience in healthcare or a heavily regulated industry is preferred