Contact Center Specialist

Job Summary

To enhance contact center operations, the full-time remote Contact Center Specialist will gather and analyze operational data, assist in service quality investigations, and support customers by providing information and resources while adhering to established procedures.

Key responsibilities:

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers, including internal stakeholders and members, by providing information or directing them to the appropriate resources
• Collaborate with team members to address service quality concerns and improve operational efficiency

Required qualifications:

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion
• Experience in healthcare or a heavily regulated industry is preferred