Contact Center Specialist

Job Summary

To support contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in analyzing efficiency, and provide information and resources to internal stakeholders and members while following established procedures.

Key responsibilities:

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers with inquiries by following detailed instructions and resolving routine issues
• Contribute to service quality by investigating and addressing service quality concerns from members and stakeholders

Required qualifications:

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry
• Experience in healthcare or a heavily regulated industry is preferred