Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time remote Contact Center Specialist will assist customers with inquiries, gather operational data for analysis, and contribute to service quality improvements by following established procedures and guidelines.

Key Responsibilities

• Assist customers by providing information and directing them to appropriate resources while following detailed instructions
• Gather and input operational data to support contact center analysis and prepare reports for team review
• Collaborate with team members to address service quality concerns and escalate issues as necessary

Required Qualifications

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion towards others