Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time remote Contact Center Specialist I will gather and input operational data, assist in preparing reports, and provide customer support to internal stakeholders and members while following established procedures.

Key responsibilities:

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers by providing information and directing them to appropriate resources while resolving routine issues
• Contribute to service quality by investigating service concerns and learning to improve performance based on feedback

Required qualifications:

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry
• Ability to build relationships and collaborate effectively with team members and customers
• One year of experience in healthcare or a heavily regulated industry is preferred