Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in analyzing contact center efficiency, and provide information and resources to customers, while following established procedures to resolve routine issues.

Key responsibilities:

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers by providing information and directing them to appropriate resources while following detailed instructions
• Collaborate with team members to address business problems and escalate issues as necessary

Required qualifications:

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office applications
• Experience in healthcare or a heavily regulated industry is preferred