Contact Center Specialist

Job Summary

To support contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in preparing reports, and provide customer support to internal stakeholders and members while adhering to established procedures.

Key responsibilities:

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers with information and resources, escalating routine issues as necessary
• Contribute to service quality by investigating service concerns and learning to improve performance based on feedback

Required qualifications:

• High School Diploma or GED, or equivalent experience
• Minimum one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry
• Experience in healthcare or a heavily regulated industry is preferred