Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist customers with inquiries, and contribute to service quality improvements by following established procedures and guidelines.

Key responsibilities:

• Gather and analyze operational data to support contact center efficiency and prepare reports for team members
• Assist customers, including internal stakeholders and members, by providing information and directing them to appropriate resources
• Collaborate with team members to address business problems and escalate issues as necessary while adhering to established priorities and deadlines

Required qualifications:

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and communicate effectively with diverse customers
• Experience in healthcare or a heavily regulated industry is preferred