Contact Center Specialist

Job Summary

To support contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in investigating service quality concerns, and provide support to customers by directing them to appropriate resources.

Key responsibilities

• Gather and input standard operational data to assist in contact center analysis and reporting
• Support customers by providing information and resources or directing them to the appropriate parties
• Contribute to service quality by investigating standard service quality concerns and learning to remediate performance issues

Required qualifications

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Experience in healthcare or another heavily regulated industry is preferred
• Ability to build relationships and act with compassion