Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist customers with inquiries, and contribute to service quality by following established procedures and guidelines.

Key responsibilities:

• Gather and input standard operational data to analyze contact center efficiency and prepare reports
• Assist customers, including internal stakeholders and members, by providing information and directing them to appropriate resources
• Contribute to service quality by investigating concerns and learning to address performance issues under guidance

Required qualifications:

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry
• Ability to build relationships and communicate effectively with diverse customers
• Willingness to learn and adapt to feedback and changing circumstances