Contact Center Specialist

Job Summary

To enhance contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, analyze efficiency, assist in service quality investigations, and support customer inquiries by directing them to appropriate resources.

Key responsibilities:

• Gather and input standard operational data to support analysis of contact center efficiency
• Assist customers with inquiries and resolve routine issues by following detailed procedures
• Collaborate with team members to address service quality concerns and contribute to operational reports

Required qualifications:

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry
• Ability to build relationships and communicate effectively with diverse stakeholders
• Experience in healthcare or a heavily regulated industry is preferred