Contact Center Specialist

Job Summary

Contributing to operational insights in a remote full-time capacity, the Contact Center Specialist will gather and input standard operational data, assist in preparing analytical reports, and support customers by resolving routine inquiries and directing them to appropriate resources.

Key responsibilities:

• Gather and input operational data to support analysis and reporting for contact center operations
• Assist customers, including internal stakeholders and members, by providing information and resolving routine issues following established procedures
• Collaborate with team members to address service quality concerns and identify improvement opportunities

Required qualifications:

• High School Diploma or GED, or equivalent, or a minimum of one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Experience in building relationships and acting with compassion towards customers
• Willingness to learn and adapt to feedback and changes in the work environment