Contact Center Specialist

Job Summary

To enhance contact center operations, the full-time remote Contact Center Specialist will gather and analyze operational data, support customer inquiries, and assist in the preparation of reports to improve service quality and efficiency.

Key responsibilities:

• Gather and input operational data to support analysis and reporting for contact center efficiency
• Assist customers by providing information and directing them to appropriate resources while resolving routine issues
• Collaborate with team members to address performance feedback and identify improvement opportunities

Required qualifications:

• High School Diploma or GED, or equivalent, or one (1) year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion in customer interactions
• Experience in healthcare or a heavily regulated industry is preferred