Contact Center Specialist

Job Summary

To support contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in analyzing service quality, and provide information and resources to customers, ensuring effective service delivery.

Key Responsibilities

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers by providing information and directing them to the appropriate resources while following established procedures
• Collaborate with team members to address service quality concerns and improve operational efficiency

Required Qualifications

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion in customer interactions