Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in analyzing efficiency, and provide customer support to internal stakeholders and members while following established procedures to resolve routine inquiries.

Key responsibilities:

• Gather and input standard operational data to assist in operational analysis and reporting
• Support customers by providing information and directing them to appropriate resources while resolving routine issues
• Collaborate with team members to address business problems and identify opportunities for improvement

Required qualifications:

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Experience in healthcare or a heavily regulated industry is preferred