Contact Center Specialist

Job Summary

To support contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in analyzing efficiency, and provide customer support to internal stakeholders and members while following established procedures.

Key responsibilities:

• Gather and input standard operational data to assist in operational analysis and report preparation
• Support customers by providing information and resources or directing them to the appropriate party
• Collaborate with team members to address service quality concerns and improve performance based on feedback

Required qualifications:

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year experience working in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry
• Ability to build relationships and act with compassion in customer interactions