Contact Center Specialist

Job Summary

Supporting the operational efficiency of the contact center, the full-time remote Contact Center Specialist will gather and input standard operational data, assist in preparing operational reports, and help address service quality concerns while providing information and resources to customers.

Key responsibilities:

• Gather and input operational data to support analysis and reporting for the contact center
• Assist customers by providing information and directing them to appropriate resources while following established procedures
• Collaborate with team members to identify and escalate performance issues and improvement opportunities

Required qualifications:

• High School Diploma or GED, or equivalent, or a minimum of one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion
• Experience in healthcare or a heavily regulated industry is preferred but not required