Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist with service quality investigations, and provide information to customers, ensuring effective communication and adherence to established procedures.

Key responsibilities:

• Gather and input standard operational data to support contact center efficiency analysis
• Assist customers with inquiries and direct them to appropriate resources while following established procedures
• Contribute to service quality by investigating concerns and learning to improve performance based on feedback

Required qualifications:

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and communicate effectively with diverse customers
• Experience in healthcare or a heavily regulated industry is preferred