Contact Center Specialist

Job Summary

To support contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in resolving customer inquiries, and contribute to service quality by analyzing performance metrics and addressing service concerns.

Key responsibilities:

• Gather and input standard operational data to support analysis and reporting for the contact center
• Assist customers with inquiries by following detailed instructions and procedures to resolve issues
• Collaborate with team members to address business problems and escalate issues as necessary

Required qualifications:

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office applications
• Ability to build relationships and act with compassion towards customers
• Experience in a healthcare or heavily regulated industry is preferred