Contact Center Specialist

Job Summary

To enhance contact center operations, the full-time remote Contact Center Specialist will gather and analyze operational data, support customer inquiries, and assist in the preparation of reports while following established procedures and guidelines.

Key Responsibilities

• Gather and input operational data to support analysis and reporting for contact center efficiency
• Assist customers by providing information and resources or directing them to the appropriate party
• Collaborate with team members to address service quality concerns and identify improvement opportunities

Required Qualifications

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Experience in healthcare or another heavily regulated industry is preferred
• Ability to build relationships and act with compassion in a customer service setting