Contact Center Specialist

Job Summary

To support contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in analyzing efficiency, and provide support to customers by addressing inquiries and directing them to appropriate resources.

Key responsibilities:

• Gather and input standard operational data to support analysis and reporting
• Assist customers with information and resources, resolving routine issues following established procedures
• Contribute to service quality by investigating service concerns and learning to address performance issues

Required qualifications:

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and communicate effectively with diverse customers
• Experience in healthcare or a regulated industry is preferred