Contact Center Specialist

Job Summary

To enhance contact center operations, the full-time remote Contact Center Specialist will support customers by providing information and resources, gather and input operational data, and assist in the preparation of analytical reports while following established procedures.

Key responsibilities:

• Support contact center services by addressing customer inquiries and directing them to appropriate resources
• Gather and input standard operational data to assist in analyzing contact center efficiency and preparing reports
• Collaborate with team members to identify and escalate issues, ensuring adherence to established procedures and performance standards

Required qualifications:

• High School Diploma or GED, or equivalent, or a minimum of one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and communicate effectively with diverse stakeholders
• Willingness to learn and adapt to feedback and changes in the work environment