Contact Center Specialist

Job Summary

To support contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist customers with inquiries, and contribute to service quality investigations while following established procedures.

Key Responsibilities

• Gather and input standard operational data to analyze contact center efficiency and assist in preparing reports
• Support customers by providing information and resources or directing them to appropriate parties while resolving routine issues
• Contribute to service quality by investigating concerns and learning to address performance issues under guidance

Required Qualifications

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion
• One year of experience in healthcare or a heavily regulated industry is preferred