Contact Center Specialist

Job Summary

Supporting contact center operations remotely, the full-time Contact Center Specialist will assist customers by providing information and resources, track and resolve routine issues, and contribute to operational insights through data gathering and analysis.

Key responsibilities:

• Assist customers by directing them to appropriate resources and resolving routine inquiries
• Gather and input operational data to support analysis and preparation of reports for team members
• Contribute to service quality by investigating service concerns and implementing performance improvements

Required qualifications:

• High School Diploma or GED, or equivalent experience
• Minimum one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and communicate effectively with diverse stakeholders