Contact Center Specialist

Job Summary

To enhance operational insights in a remote environment, the full-time Contact Center Specialist will gather and input standard operational data, analyze contact center efficiency, and assist in preparing operational reports while providing support to customers and addressing service quality concerns.

Key responsibilities:

• Gather and input operational data to support analysis and reporting for contact center operations
• Assist customers by providing information and resources, following established procedures to resolve routine issues
• Collaborate with team members to address business problems and identify opportunities for improvement

Required qualifications:

• High School Diploma or GED, or equivalent, or a minimum of one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Experience in healthcare or a heavily regulated industry is preferred
• Ability to build relationships and act with compassion