Contact Center Specialist

Job Summary

To enhance contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in preparing reports, and provide support to customers by directing them to appropriate resources while following established procedures.

Key responsibilities:

• Gather and input standard operational data to support analysis and reporting
• Assist customers by providing information and resources or directing them to the appropriate party
• Collaborate with team members to address business problems and escalate issues as necessary

Required qualifications:

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion
• Experience in healthcare or a heavily regulated industry is preferred