Contact Center Specialist

Job Summary

To support contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in resolving customer inquiries, and contribute to service quality by analyzing performance metrics and supporting team members.

Key responsibilities:

• Gather and input standard operational data to aid in contact center analysis and reporting
• Assist customers by providing information and resources or directing them to the appropriate parties
• Collaborate with team members to address business problems and escalate issues as necessary

Required qualifications:

• High School Diploma or GED, or equivalent, or a minimum of one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Experience with data entry and Microsoft Office applications
• Ability to build relationships and act with compassion
• Experience in healthcare or another heavily regulated industry is preferred