Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Contact Center Specialist will assist customers by providing information and resources, track and resolve routine issues, and contribute to operational insights through data analysis, all while working remotely.

Key responsibilities:

• Assist customers by directing inquiries to the appropriate parties and following established procedures to resolve issues
• Gather and input operational data to support contact center analysis and prepare reports for team review
• Collaborate with team members to address performance feedback and identify improvement opportunities

Required qualifications:

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry
• Experience in healthcare or a heavily regulated industry is preferred