Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time remote Contact Center Specialist will assist customers by providing information and resources, gather and input operational data, and contribute to service quality and effectiveness through analysis and reporting.

Key responsibilities:

• Assist customers with inquiries and direct them to appropriate resources while following established procedures
• Gather and input operational data to support contact center analysis and assist in preparing operational reports
• Contribute to service quality by investigating service concerns and learning to address performance issues

Required qualifications:

• High School Diploma or GED, or equivalent experience
• A minimum of one (1) year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion