Contact Center Specialist

Job Summary

Supporting contact center operations remotely, the full-time Contact Center Specialist will gather operational data, assist in resolving customer inquiries, and contribute to service quality improvements by following established procedures and guidelines.

Key responsibilities

• Gather and input standard operational data to analyze contact center efficiency and assist in preparing operational reports
• Support customers by providing information and resources or directing them to the appropriate parties while resolving routine issues
• Collaborate with team members to address business problems and escalate issues as necessary, while adhering to established priorities and deadlines

Required qualifications

• High School Diploma or GED, or equivalent, or a minimum of one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations, performance standards, and operational measures
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and communicate effectively with diverse stakeholders
• Experience in healthcare or a heavily regulated industry is preferred