Contact Center Specialist

Job Summary

To enhance contact center operations, the full-time remote Contact Center Specialist will gather and analyze operational data, support service quality investigations, and assist customers by providing information and resources while following established procedures.

Key responsibilities:

• Gather and input standard operational data to support analysis and reporting for contact center efficiency
• Assist customers by addressing inquiries and directing them to appropriate resources following detailed instructions
• Contribute to service quality by investigating and remediating performance issues based on feedback from members and internal teams

Required qualifications:

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in data entry and Microsoft Office applications
• Experience in healthcare or a heavily regulated industry is preferred
• Ability to build relationships and act with compassion in customer interactions