Contact Center Specialist

Job Summary

To support contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist customers with inquiries, and contribute to service quality and effectiveness by following established procedures and guidelines.

Key responsibilities

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers by providing information and directing them to appropriate resources while resolving routine issues
• Contribute to service quality by investigating service concerns and remediating performance issues under guidance

Required qualifications

• High School Diploma or GED, or equivalent, or a minimum of one (1) year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion in customer interactions
• Experience in a healthcare or heavily regulated industry is preferred