Contact Center Specialist

Job Summary

Supporting a remote contact center environment, the full-time Contact Center Specialist will assist customers by providing information and resources, track and resolve routine issues, and contribute to operational insights through data gathering and analysis.

Key responsibilities:

• Assist customers, including members and providers, by directing them to appropriate resources and resolving inquiries following established procedures
• Gather and input operational data to support contact center analysis and assist in preparing operational reports
• Collaborate with team members to address service quality concerns and identify opportunities for improvement

Required qualifications:

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion in a customer service setting