Contact Center Specialist

Job Summary

To support contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in resolving customer inquiries, and contribute to service quality by analyzing performance metrics and addressing quality concerns.

Key responsibilities:

• Gather and input standard operational data to support analysis and reporting for contact center efficiency
• Assist customers by providing information and resources or directing them to the appropriate party, following established procedures
• Contribute to service quality by investigating service concerns and learning to remediate performance issues

Required qualifications:

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and collaborate effectively with team members and customers
• One year of experience in healthcare or a heavily regulated industry is preferred