Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time remote Contact Center Specialist will gather operational data, assist in service quality investigations, and provide customer support to internal stakeholders and members.

Key responsibilities

• Gather and input standard operational data to analyze contact center efficiency and assist in preparing reports
• Support customers by providing information and resources or directing them to the appropriate party while resolving routine issues
• Collaborate with team members to address business problems, escalate issues as needed, and identify opportunities for improvement

Required qualifications

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry
• Ability to build relationships and act with compassion in customer interactions