Contact Center Specialist

Job Summary

To enhance contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in service quality investigations, and support customers by providing information and resources while adhering to established procedures.

Key responsibilities:

• Gather and input standard operational data to contribute to contact center analysis
• Support customers by addressing inquiries and directing them to appropriate resources
• Assist in the investigation of service quality concerns and learn to remediate performance issues

Required qualifications:

• High School Diploma or GED, or equivalent, or one (1) year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry
• Ability to build relationships and collaborate effectively with team members
• Experience in healthcare or a heavily regulated industry is preferred