Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist customers with inquiries, and contribute to service quality by following established procedures and protocols.

Key responsibilities:

• Gather and input standard operational data to analyze contact center efficiency and assist in preparing reports
• Support customers by providing information and resources or directing them to the appropriate parties while resolving routine issues
• Contribute to service quality by investigating concerns and learning to address performance issues with guidance

Required qualifications:

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Experience in healthcare or a heavily regulated industry is preferred
• Ability to build relationships and act with compassion towards customers and coworkers