Contact Center Specialist

Job Summary

Supporting contact center services in a full-time remote capacity, the Contact Center Specialist will assist customers with information and resources, gather operational data, and contribute to service quality by addressing performance issues and following established procedures.

Key responsibilities

• Assist customers by providing information and directing them to appropriate resources while tracking and resolving routine issues
• Gather and input operational data to support contact center analysis and assist in the preparation of operational reports
• Collaborate with team members to address business problems and escalate issues as necessary, adhering to established priorities and deadlines

Required qualifications

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Experience with data entry and proficiency in Microsoft Office
• Ability to build relationships and act with compassion in customer interactions
• One year of experience in healthcare or a heavily regulated industry is preferred