Contact Center Specialist

Job Summary

To support contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in preparing reports, and provide support to customers by addressing routine inquiries and directing them to appropriate resources.

Key responsibilities

• Gather and input standard operational data to assist in contact center analysis and reporting
• Support customers by addressing inquiries and resolving routine issues following established procedures
• Collaborate with team members to identify and escalate business problems while adhering to established priorities and deadlines

Required qualifications

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Experience in healthcare or a heavily regulated industry is preferred