Contact Center Specialist

Job Summary

To support contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in analyzing service quality, and provide information and resources to customers, while following established procedures to resolve routine issues.

Key responsibilities:

• Gather and input standard operational data to assist in contact center analysis and reporting
• Support customers by providing information and directing them to appropriate resources, following detailed instructions
• Collaborate with team members to address business problems and escalate issues as necessary

Required qualifications:

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion
• One year of experience in healthcare or a heavily regulated industry is preferred