Contact Center Specialist

Job Summary

Supporting contact center operations remotely, the full-time Contact Center Specialist will gather and input operational data, assist in resolving customer inquiries, and contribute to service quality improvements while following established procedures.

Key Responsibilities

• Gather and input standard operational data to assist in contact center analysis and reporting
• Support customers by providing information and directing them to appropriate resources, following detailed instructions
• Collaborate with team members to address performance feedback and identify improvement opportunities

Required Qualifications

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry
• Ability to build relationships and communicate effectively with diverse stakeholders
• Willingness to learn and adapt to changes and feedback