Contact Center Specialist

Job Summary

To enhance contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, analyze efficiency, and assist in preparing reports while providing support to customers and addressing service quality concerns.

Key responsibilities:

• Support contact center services by assisting customers with information and resources, following established procedures to resolve inquiries
• Gather and input operational data to contribute to contact center analysis and assist in developing operational insights
• Collaborate with team members to address business problems and escalate issues as necessary, while adhering to established priorities and deadlines

Required qualifications:

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion towards customers and team members
• Experience in healthcare or a heavily regulated industry is preferred