Contact Center Specialist

Job Summary

Contributing to the development of contact center operational insights, the full-time remote Contact Center Specialist will gather and input operational data, analyze efficiency, and assist in preparing reports while supporting customers with information and resources.

Key responsibilities

• Gather and input standard operational data to support contact center operations analysis and assist in the preparation of operational reports
• Support contact center services by addressing customer inquiries and directing them to appropriate resources following established procedures
• Contribute to service quality by gathering information for the investigation of service quality concerns and learning to address performance issues

Required qualifications

• High School Diploma or GED, or equivalent, or a minimum of one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations, performance standards, and operational measures
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion in customer interactions
• Experience in healthcare or another heavily regulated industry is preferred