Contact Center Specialist

Job Summary

To enhance contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, assist in resolving customer inquiries, and support the investigation of service quality concerns.

Key responsibilities

• Gather and input standard operational data to analyze contact center efficiency and prepare reports
• Assist customers, including internal stakeholders and members, by providing information and directing them to appropriate resources
• Support service quality by investigating concerns and learning to address performance issues under guidance

Required qualifications

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and communicate effectively with diverse customers
• Experience in healthcare or a heavily regulated industry is preferred