Contact Center Specialist

Job Summary

To enhance contact center operations, the full-time remote Contact Center Specialist will gather and input operational data, analyze efficiency, and assist in preparing reports while supporting customers with inquiries and resource guidance.

Key Responsibilities

• Gathers and inputs standard operational data to support analysis and reporting for contact center efficiency
• Assists customers by providing information and resources, following detailed procedures to resolve routine issues
• Collaborates with team members to address business problems and identifies opportunities for improvement

Required Qualifications

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and communicate effectively with diverse stakeholders
• Willingness to learn and adapt to feedback and change